We want you to be satisfied. We warranty our products for 30 days from the date of sale (invoice date). No goods will be accepted for credit unless returned in original packaging, with a copy of the invoice and an RMA number written clearly on the outside of the box. Please call our Customer Services to get an RMA number for your return merchandise. A 20% restocking fee will be charged on all returned goods unless returned because of defect or an error on our part. Shipping damage must be noted on the carrier’s documents then reported to us within 24 hours. Notify us immediately regarding any shortages or wrong merchandise shipments. Special ordered items are non-refundable.
How to Return an Order
Return the part in the original box with the RMA (Return Merchandise Authorization) number marked on the outside. Package the returned items properly. Do not ship in or put labels on merchandise display box. When shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.
All returns must be sent pre-paid. We strongly suggest you ship by U.S. Mail or by UPS Ground. All foreign returns must be authorized in advance. No collect shipments will be accepted.
Insure the returned part for its full value to protect yourself against loss.
Send all returns to:
All Terrain Online
359 VZ CR 3605
Edgewood Texas 75117
We cannot accept returns on special ordered parts.